Contact Center Elite Multichannel for Engineers

To participate, you need to know and understand:
  • Avaya Aura Communication Manager solutions and technologies Avaya Aura Call Center Elite
  • solutions and technologies basic Windows administration skills
Useful skills for participation:
  • database technologies
  • Avaya Experience Portal, CMS and AES solutions
Following the results of the workshop, you will be able to:
  • have an idea of the possible architectures for building a modern contact center and their dependence on the requirements of the project
  • understand the purpose and functionality of the components of the contact center as a whole
  • understand the architecture and principle of operation of Elite MultiChannel
  • prepare, install, configure the system environment (WebLM, MS SQL Server, CM-AES, CC-Elite) for Elite MultiChannel
  • understand the purpose of Elite MultiChannel solution components
  • install and configure Elite MultiChannel components
  • configure multimedia channels for Elite MultiChannel
  • understand the possibilities of integrating Elite MultiChannel with other products (EP, CMS, WFO)
  • understand and eliminate major malfunctions in Elite MultiChannel