Avaya Contact Center Select for Engineers
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To participate, you need to know and understand:
basic concepts of H323 and SIP
principles of operation of telephone exchanges (trunk, hunt-group, ARS, etc.)
basic concepts of data network technologies: IP and MAC addressing, switching, routing, virtual VLAN
architecture and methods of administration of the Avaya IP Office
system protocols for access to active network Hardware: telnet, ssh, https, console
Following the results of the workshop, you will be able to:
understand the architecture and capabilities of Avaya Contact by installing and configuring the Avaya Contact Center Select
contact center, understand the settings of the operator's workplace
understand the settings of multimedia requests (e-mail, chat)
understand the principles of using ACCS for outgoing communication
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