Avaya Contact Center Select for Engineers

To participate, you need to know and understand:
  • basic concepts of H323 and SIP
  • principles of operation of telephone exchanges (trunk, hunt-group, ARS, etc.)
  • basic concepts of data network technologies: IP and MAC addressing, switching, routing, virtual VLAN
  • architecture and methods of administration of the Avaya IP Office
  • system protocols for access to active network Hardware: telnet, ssh, https, console
Following the results of the workshop, you will be able to:
  • understand the architecture and capabilities of Avaya Contact by installing and configuring the Avaya Contact Center Select
  • contact center, understand the settings of the operator's workplace
  • understand the settings of multimedia requests (e-mail, chat)
  • understand the principles of using ACCS for outgoing communication